EMAIL: phichens@midnightgarden.com     WEBSITE: http://www.strangepath.net

PAMELA R. HICHENS
QUALIFICATIONS
  • More than 6 years experience in web-based graphic design/layout and development
  • Thorough knowledge of HTML, cross-browser incompatibilities, browser limitations, usability, interface design, content management, and a variety of web-development tools, including Adobe Photoshop and HomeSite
  • Experienced with Adobe Illustrator, Image Ready and Pagemaker, Macromedia Fireworks and Dreamweaver, Paint Shop Pro, MS Image Composer, CGI (Perl5), JavaScript, JSP, DHTML, MS Word and Excel, and basic Unix
  • Experienced with installing and utilizing third-party programs such as Infoseek's Ultraseek search engine and Ultimate Bulletin Board
  • Ten years of customer relations experience in diverse markets and industries, through various methods such as face-to-face, telephone, and e-mail
  • Experienced with community-building web sites
  • Experienced at multi-tasking, group work, and solo projects
WEB PORTFOLIO

PROFESSIONAL EXPERIENCE
3/03-present BeDrinkable
Freelance Web Developer, Internet		 Austin, Tx
  • Work with BeDrinkable clients to assess their goals and needs prior to site construction.
  • Work with the Designer to convert her designs into web page templates on some projects.
  • Comprehensive site work, including graphics, layout, navigation, web log installation, and interactive forms, developed with Adobe Photoshop, Macromedia HomeSite, and other text editors, depending upon the project.
  • Projects have included Quality of Touch and Beckville.com.

7/02-3/03 Association for Women in Technology - Austin
Freelance Web Developer, Internet		 Austin, Tx
  • Site design from conception to creation, including graphics, layout, navigation, and interactive forms, developed with Adobe Photoshop, Macromedia HomeSite, and other text editors
  • Worked with Board of Directors to establish goals of the web site
4/01-4/03 American Society of Civil Engineers
Freelance Web Developer, Internet		 Reston, VA
  • Maintain and update the corporate and associated web sites as needed , including conversion of ASCE's print publication to the web
  • Add new content, and edit and validate content for code accuracy with HTML using Macromedia HomeSite
  • Create graphics and new page designs as needed using Adobe Photoshop and ImageReady
  • Designed the look and feel of the Foundation for Professional Practice web site (http://www.fppnet.org/), as well as the graphics, using Adobe Photoshop and Macromedia Homesite
  • NOTE: Work has been performed remotely and on an as-needed basis
1/01–3/01 Tonic Software
Web Developer, Internet and Intranet		 Austin, TX
  • Maintained and updated the corporate and internal web sites as needed with HTML, PHP, and MySQL
  • Added new content, and edited and validated content for code accuracy using Macromedia HomeSite
  • Created interactive forms
  • Created graphics as needed using Adobe Photoshop
  • Interacted with designers and other departments on various projects
  • Worked with outside consultants on web site and software packaging designs
2/99–1/01 National Instruments
Web Developer, Internet and Intranet		 Austin, TX
  • Worked with other designers and developers to design User Interfaces for various parts of the site that are efficient and easy to use while maintaining a look and feel consistent with the corporate image
  • Acted as the lead developer for the redesign of the company intranet, involving identifying areas of improvement, useability testing, design work, determining and adding appropriate content, and assigning projects to other developers as needed using HTML, Javascript, and CSS/DHTML
  • Worked with third-party vendors for several products, including Infoseek's Ultraseek server
  • Interacted with customers face-to-face at the annual conference and on an as-needed basis through e-mail
  • Interacted with designers and other departments for numerous projects
  • Worked with the database analysts to integrate HTML-front end code with their Java back-end code on NI's online product configurators
  • Investigated and experiment with new technologies to determine feasibility for use on the internal and external websites
  • Added new content, and edit and validate content for code accuracy using Macromedia HomeSite and Dreamweaver
  • Created interactive forms with Perl
  • Created graphics as needed using Adobe Photoshop
  • Trained and mentor new employees and interns
11/97–1/99 American Society of Civil Engineers
Web Developer, Internet and Intranet		 Reston, VA
  • Created and implement layout and design changes as needed with HTML and Javascript
  • Added new content, and edited and validated content for code accuracy
  • Interact with members by e-mail and telephone
  • Created interactive forms using Perl as needed
  • Created unique graphics and new graphics made to match existing graphics using Adobe Photoshop and Illustrator
  • Advised and led the team of 'Webspinners' who provided content and updates
5/96–11/97 America Online
C.A.T. Legal Research Graphics Analyst		 Sterling, VA
  • Reviewed reports of inappropriate graphic file transfers by members and responding accordingly, to include issuing warnings and terminating accounts
  • Tracked and compiled information to be passed along to appropriate law enforcement agencies
  • Responded to member email regarding warning notations on their accounts
  • Performed member callbacks when necessary
8/95 - 5/96 America Online
Community Action Team Representative		 Herndon, VA
  • Real-time monitoring of member activities online
  • Responded accordingly to member violations, to include issuing warnings and terminating accounts
  • Helped prepare the training manual and assisted in the training of new team members
3/95 - 8/95 America Online
Sales and Service Representative		 Vienna, VA
  • Phone response for inquires about membership, credit, account cancellations, basic technical support, etc
ADDITIONAL EXPERIENCE
1996–Present Heidelberg High School Alumni Web Site - Webmaster
    The Heidelberg High School Alumni Site is acknowledged and supported by both the high school and the official Alumni organization (which maintains a separate web site). HHS is a military high school based in Germany. As graduates are dispersed all over the world, the Internet is one of the best and easiest ways for alumni to keep in touch. My regular visitors span generations, including graduates from the 1950's to the current class. There are over 1200 registered users just for the message board.

    This site was created with HTML, Javascript, CSS, PHP, and CGI/Perl coded in Macromedia Homesite. The graphics were created using Adobe Photoshop.

8/00–Present Cocky Kitty - Webmaster
    This site is a spoof of John Halcyon Styn's Webbie Award-winning site, Cocky Bastard. Now over a year old, Cocky Kitty's fan base continues to grow. This site is acknowledged and supported by John Styn.

    This site was created with HTML, Javascript, CSS, and CGI/Perl coded in Macromedia Homesite. The graphics were created using Adobe Photoshop.

5/00–12/01 CitizenX - Ambassador
    Ambassadors are volunteers who act as guides and hosts for the member base of the CitizenX online community. Duties include leading topical chats, responding to member questions and complaints, providing technical support to members, suggesting improvements, reporting bugs, recruiting members, and promotion of the community.

PROFESSIONAL ASSOCIATIONS

EDUCATION
Fall 2001 Austin Community College Cedar Park, TX
  • Focus on Studio Art & Design
1994–1996 Northern Virginia Community College Loudoun, VA
  • Focus on Communication Design
1991–1992 University of Texas Austin, TX
  • Focus on English
NOTES

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