Sunday, July 22

* Our second niece was born! Baby Cara is a whopping 11 lbs 7 oz and just over 20″ long!!

* I finished reading the last Harry Potter book. (I read a good chunk of it at the hospital, waiting for our niece’s arrival.)

Last week, after the aggravating incident at Walgreens, I sent in a complaint via their web site. I did expect to hear back from the company, if nothing more than a “we’ve received your comments” form mail, but I was surprised to receive a phone call the next day, from the pharmacy manager of the problem store.

She apologized profusely and asked what she could do to make it up to me. It’s not like she can really guarantee all my prescriptions will be refilled on time, or hand out the drugs for free, so I told her there really wasn’t anything. She asked me to give them another chance and go ahead and call her directly if there was anything she could do.

I was pretty much over the incident by now, until I realized something this morning. I went to take my medicine and realized that two of the three prescriptions I’d picked up that day were pre-packaged. The two that weren’t lost. So, those asshats made me and Livi wait an hour to pick up two boxes of medicine that didn’t need any measuring our counting. They just needed to grab the boxes off the shelf, slap the labels on them, then hand them to me. But for some reason, that took an hour, even though the cashier told me they were being filled “right now” when I arrived.

Fuckers.

I dropped off three prescriptions at 3:45pm. I went back to pick them up at 5pm and was told, “they’re being filled right now.” At fucking 6pm, they called me up and handed me two prescriptions. I pointed out I’d dropped off three. They only had two in the system and had to search to find the last one. I think they had to go back and find the physical prescription to do it.

At 6:20pm I finally had all three prescriptions. An hour and a fucking half after arriving I had all my medicine.

I had Olivia with me. Thankfully, she was in a great mood and behaved wonderfully the entire time, otherwise I probably would have been ripping off heads by the time I got my prescriptions.

I didn’t get an apology for the delays and confusion, and this isn’t the first time a prescription hasn’t been ready on time. Actually, having to wait seems to be the norm. So, Walgreens won’t be getting our business any more. Time to find a new pharmacy.